Reliable, Scalable, Secure – IT Support Services Built for Your Business IT Support Services
IT Support Services. Reliable IT support is the backbone of modern businesses and nonprofits. Whether you're a small startup or a multi-office organization, maintaining a secure and efficient IT infrastructure is a must. ArchTech provides comprehensive IT Support Services to help businesses operate more smoothly, reduce downtime, and enhance cybersecurity. With over a decade of IT experience, we specialize in fully managed IT solutions, co-managed support, and on-demand IT assistance.
What Are IT Support Services?
IT Support Services encompass a range of solutions designed to manage, monitor, and secure your technology infrastructure. Businesses rely on IT support to ensure smooth day-to-day operations, prevent cyber threats, and optimize network performance. ArchTech offers:
- Fully Managed IT Support: End-to-end IT management for companies seeking a complete technology partner.
- Co-Managed IT Support: Support for businesses with in-house IT teams needing additional expertise.
- On-Demand IT Support: Flexible IT assistance whenever you need it.
Comprehensive IT Support Solutions
ArchTech offers a full suite of IT support services tailored to your business needs. Whether you need fully managed IT services, supplemental support for your in-house team, or on-demand technical assistance, we provide flexible solutions to ensure your technology operates at peak performance.
24/7 Help Desk Support
Technical issues don’t follow a 9-to-5 schedule. Our 24/7 help desk ensures that your business gets real-time support whenever needed. Our dedicated technicians are available to troubleshoot hardware failures, software errors, network disruptions, and other IT-related challenges. By resolving problems quickly, we help minimize downtime and keep your business running smoothly.
Our helpdesk satisfaction rating is over 99.5%, and every support ticket submitted by your staff is followed by a survey. These responses are tracked in our customer portal, giving you real-time insight into our service performance.
Onsite and Remote IT Assistance
We provide both remote and onsite IT support, allowing us to troubleshoot and resolve issues efficiently, no matter your location. Our remote support enables instant problem-solving for software glitches, network connectivity issues, and security concerns. When hands-on assistance is required, our onsite IT technicians visit your office to perform hardware repairs, system installations, and in-depth troubleshooting.
Network and Server Management
Our team manages your IT infrastructure, from monitoring and maintenance to troubleshooting and upgrades, keeping your systems optimized and secure. We proactively monitor your servers, ensuring high availability, optimal performance, and security against cyber threats. Our experts also handle network configurations, firewall management, and performance tuning to maintain seamless connectivity across your organization.
We also implement advanced network design and server upgrades, including Voice-Over-IP (VOIP) deployment and optimization, to enhance communication efficiency.
Cloud Services & Migration
As a cloud-first IT provider, we help businesses migrate to cloud or hybrid environments, improving flexibility, scalability, and security. Whether you’re transitioning from on-premises infrastructure to a cloud solution or optimizing an existing cloud setup, we guide you through the process. Our team specializes in Microsoft 365, Azure, and Google Workspace to enhance collaboration, data storage, and remote accessibility.
For businesses looking to eliminate the need for on-premise servers, we regularly perform SharePoint cloud lifts, enabling organizations to transition to fully cloud-based operations. We also support legacy systems that meet modern security thresholds, ensuring your business maintains compliance while upgrading technology.
Cybersecurity & Compliance
Protect your business from cyber threats with our advanced security measures, including threat detection, firewall management, and compliance solutions. Cyberattacks are becoming increasingly sophisticated, and companies must proactively defend their networks and sensitive data. Our cybersecurity team implements multi-layered protection, including endpoint security, intrusion detection systems (IDS), and vulnerability assessments.
For businesses in regulated industries, compliance with security frameworks such as HIPAA, NIST, and GDPR is critical. We help you meet compliance requirements by conducting security audits, enforcing access controls, and deploying encryption protocols to safeguard sensitive information. Our systems are regularly audited by agencies such as DHS, DoD, DoJ, and the FBI, ensuring we meet the highest standards of security and compliance.
We provide all of our clients, at no additional charge, with enterprise-grade password management, multi-factor authentication (MFA), single sign-on (SSO), and security awareness training (SAT) with ongoing phishing simulations. These proactive security strategies significantly reduce the risk of cyberattacks.
Software & Hardware Support
From troubleshooting software issues to setting up new hardware, our team ensures your technology is always performing at its best. We provide assistance with operating system updates, software licensing, and compatibility issues to prevent performance slowdowns. If you need new hardware, we assist with selecting, configuring, and installing devices that align with your business needs.
Unlike many IT providers, we do not mark up hardware or software purchases. When we secure discounts from vendors like Dell, we pass those savings directly to our clients. Our goal is to provide cost-effective solutions that maximize efficiency and longevity. We also offer IT procurement consulting to help businesses make informed purchasing decisions.
Proactive IT Monitoring & Maintenance
We take a proactive approach to IT management, identifying and resolving potential issues before they impact your business operations. Instead of waiting for problems to arise, our team continuously monitors your IT environment, applying updates, security patches, and performance optimizations to keep systems running smoothly.
Our proactive maintenance strategy includes regular system health checks, backup management, and disaster recovery planning to minimize risks and improve resilience. At no additional charge, we provide offsite, fully encrypted cloud backups for all clients, ensuring data security in case of cyber incidents or system failures. We also perform non-interruptive OS backups and third-party patching to prevent vulnerabilities.
Strategic IT Consulting & Technical Assessments
The IT industry is full of an overwhelming number of solutions, software, and vendors—our team helps businesses cut through the noise. We perform technical assessments for a wide range of organizations, analyzing IT infrastructure, security risks, and operational efficiencies. This experience allows us to identify best practices and prevent costly mistakes before they happen.
We offer unbiased IT consulting, ensuring that your business adopts the right technologies without unnecessary expenses. Whether you need a 360-degree information systems analysis, cybersecurity audit defense, or data backup and recovery planning, we provide expert recommendations tailored to your organization’s needs.
Why Choose ArchTech for IT Support?
ArchTech stands out as a trusted IT support provider due to our expertise, certifications, and commitment to customer success.
- Microsoft Silver Certified Provider: We hold three Microsoft Silver Certifications, an achievement only 5% of partners worldwide attain.
- 10+ Years of IT Excellence: We have a decade of experience managing IT environments for businesses of all sizes.
- Virtual CIO Approach: Each client benefits from oversight by two senior management members to ensure a superior IT experience.
- No Markups on Hardware/Software: We pass vendor savings directly to our clients—no hidden fees, just transparency.
- Women-Owned & Inclusive Business: Our leadership team is 67% women, and we foster a diverse and welcoming environment.
- Right-Sized for Efficiency: We’re large enough to provide enterprise-grade support but small enough to offer personalized service.
Benefits of Partnering with ArchTech
When you choose ArchTech for IT Support Services, you gain access to:
- Reduced Downtime: Our proactive monitoring prevents disruptions before they happen.
- Scalability: IT solutions designed to grow with your business.
- Enhanced Security & Compliance: Advanced cybersecurity measures to protect your organization.
- Cost Savings: Transparent pricing with no unnecessary markups.
- Dedicated IT Team: Personalized support from technicians familiar with your IT environment.
Who We Serve
We provide IT support to a diverse range of businesses and organizations, including:
- Small to Mid-Sized Businesses (10-250 users): Whether you need full IT outsourcing or supplemental support, we have solutions.
- Nonprofits: Cost-effective IT support tailored for mission-driven organizations.
- Multi-Office & Remote Teams: Seamless IT support for geographically diverse businesses.
- Companies Transitioning to Cloud or Hybrid IT: Strategic planning for cloud-first environments.
Get Started with ArchTech IT Support Services
Don’t let IT issues slow your business down. Partner with ArchTech for expert IT support that keeps your operations running smoothly.
Contact us today to discuss your IT needs and discover how we can optimize your technology infrastructure.
Call us at 866-566-2464 or reach out online to get started.